Last Updated: October 2025

This agreement outlines the understanding between DON Global Solutions (“we” or “our agency”) and you, the Client (“you” or “your”), regarding creative production and advertising services.

We believe in transparency and alignment — this agreement simply clarifies what you can expect from us and what we’ll need from you to deliver great results.

1. Scope of Work

We provide creative production and media-related services such as:

• Static and/or video ad creation

• Messaging, creative testing, and campaign strategy guidance

• Performance insights and optimization recommendations

Exact deliverables are detailed during onboarding and may evolve as your campaigns progress.

2. Payment Terms

• All payments are due upfront before services begin.

• Once creative work starts, payments are non-refundable, as time and resources are immediately allocated to your project.

• If your billing is on a recurring plan, payments are automatically processed each billing cycle until canceled in writing.

3. Project Timeline

Our creative team begins production after your onboarding form and required brand assets are submitted. Timelines depend on feedback responsiveness and project complexity.

4. Client Responsibilities

To ensure smooth progress, you agree to:

• Provide requested assets (brand guidelines, logos, ad account access, etc.) in a timely manner.

• Give clear, consolidated feedback on drafts or deliverables.

• Maintain open communication with our team through approved channels (Slack, email, or your client dashboard).

If delays occur due to missing assets or feedback, timelines may be adjusted accordingly.

5. Results Disclaimer

We do everything in our power to deliver high-performing creatives and marketing results. However, due to variables beyond our control (market conditions, platform changes, targeting, etc.), we cannot guarantee specific performance outcomes such as ROAS, conversions, or revenue.

6. Revisions

Our goal is to make sure you’re happy with the final creative. Reasonable revision requests that stay within the agreed project scope are welcome and encouraged. Extensive or new creative directions may require additional billing, which will always be discussed first.

7. Chargebacks & Disputes

Chargebacks or payment reversals undermine the service process.
By submitting payment, you acknowledge that:

• You’ve reviewed the scope of work and agree to the outlined terms.

• You will not pursue chargebacks or payment disputes for services rendered as described.
  If any issue arises, we’re committed to resolving it directly and fairly.

8. Termination

Either party may end the relationship at any time with written notice.
If you terminate services after work has begun, payment for that billing cycle remains due and non-refundable.

9. Electronic Acceptance

By checking the box on the onboarding form and submitting your information, you acknowledge that you’ve read, understood, and agreed to these terms.
This action serves as your electronic signature under the U.S. ESIGN Act and UETA.

In Summary

Our mission is simple: to help your brand grow through data-driven, creative advertising.
This agreement ensures clarity, fairness, and protection for both sides as we move forward together.